Cancellation, Return and Refund Policy

Cancellation Policy:

You can cancel your order, & request a refund within 12 hours of your purchase from https://signspitstore.com/ In that case, your full amount will be credited to you. In case 12 hours exceeds, your cancellation request will not be accepted. For orders that are in transit, cannot be cancelled.

You can request the cancellation by simply sending us an email with a subject line of cancellation at https://signspitstore.com/ Once inspected by our team the same amount will be refunded and a confirmation email will be sent to you. Please note:

You must email us with the same email address you entered during checkout.

Further, you must provide your full name and a screenshot of order confirmation email you received when you placed your order.

The company gives customers the option to exchange the product with another item from the store within 12 hours of purchase. You can simply contact the customer care department through on-page direct chat, through https://signspitstore.com/ or you can also contact us through our social media pages like Facebook, and Instagram or email us at support@signspit.com Our team is available for your assistance 24/7.

Return Policy:

Please note the “Return Policy” is in the official country language targeted which is “English”. If your language is different and you want to proceed with your own local language then the policy should be converted in your language for better understanding. However, the store “Signs Pit” is not liable/responsible for any misunderstanding due to change/conversion into a different language/or your own language, or lack of any understanding due to different languages than English. You can also request the store “Signs Pit” if your language is other than English, and you wish to know more about the policy in your own language (subject to company discretion).

Return:

Every product that SignsPit creates is handmade to order and is fully customized according to the requirements of each customer, this makes each product different from another. A fresh piece is manufactured upon order. Thus, handmade, and customized orders are not eligible for return. However, in case of a wrong/faulty order delivered you must communicate within 48 hours from the day you received our product from https://signspitstore.com/

In Case of Broke/Defective item:

If you receive a broken product/damaged product and it is due to shipping/in-transit damage, and it’s the company’s fault then the company will be liable to resend you the item you have originally ordered. In that case, only exchange is possible, and the customer cannot request a refund as it was not the company’s fault and it happened due to the carrier. However, the customer can still exchange the product with another item of the same price.

Products eligible for a replacement (subject to store “Signs Pit” discretion):

Only replacements are granted on the following condition(s) (if applicable)

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Also please note that apart from this, we only replace items if they are defective or damaged and the same is conveyed to us within 24 hours when received, with a picture of that damaged or broken product. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please note this is only applicable within 24 hours of you receiving the product. The 24 hours are calculated from the time the tracking shows the product is delivered.

If the product is defective or is not what you ordered and the same is confirmed in our system and/or through the picture requested from you, then the company will resend you the product again, however, the refund is not applicable in this case. Further, you will not be liable to pay any shipping cost due to our error. You must convey to us within 24 hours if you receive a defective item or received a wrong item at support@signspit.com with a picture and available information like the order number, your name, email, order confirmation email, customization confirmation, or any other information required by the company.

Information to be provided at the time of requesting replacement/exchange:

To complete your return, you must include the following in your email request to proceed with the return. It includes:

Receipt or proof of purchase (Order confirmation email, order number, shipping number, shipping address, your name, or any required information by the company)

Return/ Exchange request email should be from the same email you entered at the time of purchase.

What if the return/exchange is approved:

Once your request is approved by our warehouse team, you will receive an email to confirm your address again and the company will resend you the product again or will partially refund you the amount to cover the losses.

Refund Policy:

To be eligible for the refund, please first read the Return and Cancelation Policy.

Once your refund request is approved by our team, you will receive a confirmation email and a physical address/return address where you have to resend the product. Please note that the shipping cost will be solely paid by the customer alone and is non-refundable, however, the company will only refund the remaining price you paid i.e. Product Price – Return shipping cost = Refund amount

Once your return is received and inspected (same is applicable for exchange), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you have not received your refund then please check the following before contacting our support team (Please note we are always available for your assistance if needed so you can contact us without hesitation)

Check your bank account again:

Contact your credit card company/bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@signspitstore.com Our support team will get back to you ASAP.